Effective Date: 01/01/2025

1. Introduction
Welcome to Chang Noi ("we," "our," or "us"). Your privacy is important to us, and we are committed to protecting your personal data. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website https://www.changnoi.be.

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2. Data Controller
The data controller for your personal data is:
Chang Noi (BE0847.210.074)
privacy@changnoi.be

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3. Data We Collect
We collect and process the following personal data when you interact with our website:

• Contact Form: Name, email address, and phone number (only when voluntarily provided by users).

• Cookies & Tracking Technologies: Information collected through Google Analytics and Facebook plugins (subject to user consent).

We do not collect home addresses, payment data, or real-time location information.

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4. Purpose of Data Collection
Your personal data is collected for the following purposes:

• To respond to inquiries and customer feedback.

• To manage event bookings.

• To analyze website traffic and improve user experience (Google Analytics, Facebook plugin – subject to consent).
   

5. Legal Basis for Processing
We process personal data under the following legal bases:

• Consent: When users voluntarily submit their information via the contact form.

• Legitimate Interest: To maintain communication with customers and improve our services.

• Compliance with Legal Obligations: Where necessary to comply with applicable laws.
   

6. Data Retention
We retain personal data only as long as necessary to respond to inquiries or 30 days, whichever is longer. After this period, personal data is securely deleted.
 

7. User Rights
Under the General Data Protection Regulation (GDPR), users have the following rights:

• Right to Access: Request a copy of the personal data we hold.

• Right to Rectification: Request correction of inaccurate or incomplete data.

• Right to Erasure: Request deletion of personal data.

• Right to Object: Object to processing based on legitimate interests.

• Right to Data Portability: Request transfer of data to another service.

To exercise these rights, please contact us at privacy@changnoi.be.
 

8. Data Security
We implement the following security measures to protect personal data:

• The website is SSL/TLS secured to encrypt data transmission.

• User input data is only accessible by the business owner.

• The site administrator does not have access to personal data without the business owner’s explicit consent.
   

9. Cookies & Tracking
We use cookies to enhance the user experience. A cookie banner is present on our website, allowing users to opt out of non-essential cookies. The types of cookies used include:

• Essential Cookies: Required for website functionality.

• Analytics Cookies: Used for tracking website traffic (Google Analytics).

• Marketing Cookies: Used for Facebook plugins.

Users can manage cookie preferences via the cookie banner.
 

10. Data Transfers Outside the EU
We use third-party services like Google Analytics and Facebook plugins, which may process data outside the European Economic Area (EEA) (e.g., in the United States). These providers comply with Standard Contractual Clauses (SCCs) to ensure GDPR-compliant data protection.
 

11. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. We reserve the right to modify this Privacy Policy at any time without prior notice to site visitors. Users are encouraged to review this page periodically for any updates.

12. Contact Information If you have any questions regarding this Privacy Policy or your data rights, please contact us at: Email: privacy@changnoi.be

By using our website, you consent to the collection and processing of your personal data as described in this Privacy Policy.